Earlier I posted about my sis not going to the holiday trip so I am thinking of changing her air ticket name to another person. Now with prompt reply from AirAsia it is true that I cannot change her air ticket name.
Dear Guest
Thank you for your email.
Changes of name will depend on the fare that you've booked on. The fare that you had booked for is categorized under promotion fare, so name change is not allowed. However, we can divide the guest name and make flight change instead. Changes on your flight date and time have to be done outside 48 hours prior the scheduled departure of your flight with a change fee per sector per guest and fare difference. Please call our Call Centre at 60321719222 or 60321719333 , open daily from 8am to 9pm (Malaysia time +8 GMT) for further assistance. Hope the explanation helps.
regards
suresh
guest support
airasia
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